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Terms and Conditions

Article 1 Definition

1.1 Meanings: In these Terms & Conditions, these particular expressions have the following meanings

  1. "We", "our", "ourselves”, “us" and "Carrier" means Thai Lion Mentari Co.,Ltd (Thai Lion Air).
  2. “Guests”, "passenger"," you", "your" and "yourself" means any customer, except members of the crew, carried or to be carried in an aircraft with our consent.
  3. "Baggage" or "baggage" means your personal property accompanying you in connection with your trip. Including both your Checked and Unchecked Baggage.
  4. "Baggage Check" means a document issued to Passenger by us as a receipt for Checked Baggage and which relate to the carriage of Checked Baggage and includes the Baggage Identification Tag.
  5. "Baggage Identification Tag" means a document issued by Airline for identification of Checked Baggage.
  6. "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
  7. "Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices available at our offices and check-in counters.
  8. "Connecting Time" means a time between the arrival of one flight to the departure of another flight which shall not be less than ninety (90) minutes and not more than twelve (12) hours apart. We reserve the right to revise the Connecting Time without prior advice due to airport restrictions imposed upon us by the airport operator and/or operational requirements.
  9. "Damage" includes death, bodily injury to a passenger, delay, loss, partial loss or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
  10. "Electronic Ticket" means the Itinerary issued by us or on our behalf, and if applicable, a boarding document.
  11. "Flight Coupon" means that portion of the Ticket that bears the notation "good for passage" or in the case of an Electronic Ticket and indicates the particular places between which you are entitled to be carried.
  12. "Route" means the flight from the airport at the point of Origin to the airport at the point os destination.
  13. “Seat” means a seat in our aircraft.
  14. "Itinerary" or “Travel Itinerary” means the document we issue to Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices.
  15. "Tariff" means our fares and charges published electronically or on paper.
  16. "Ticket" means the Itinerary and includes the Electronic Ticket issued by us or on our behalf and including the Conditions of Contract and notices contained in it.
  17. "Terms & Conditions" means these Terms and Conditions of Carriage.
  18. "Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
  19. "Website" means the internet site www.lionairthai.com provided by us for the purpose of Passengers making online bookings and to access information about us.

Article 2 Applicability

  1. General :These Terms & Conditions apply to the carriage by air or by other means of transportation including transportation of Passengers and Baggage performed by us of on our behalf and to any liability we may have in relation to that carriage and transportation.
  2. Terms & Conditions :Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and our Conditions of Contract of any other regulations we may have dealing with particular subjects, these Terms & Conditions shall prevail
  3. Language: The language of these Terms & Conditions is English shall be the sole language used in the interpretation of these Terms & Conditions.

Article 3 Reservation Channels

  1. Reservation through Website: Reservation through the website must be made at least 4 hours prior to the departure and completed the payment as you select.
  2. Reservation through Call Center: (+66) 02 529 9999 Reservation made through the Call Center by Credit card must be completed at least 4 hours prior to the departure with processing fee. 
    Call Center processing fee is THB107 (VAT Included) for Domestic route, THB100 for International route per passenger.
  3. Reservation through Sales counters: Reservation through Sales Counters, the payment methods are credit card or cash. You can make reservation before the Check-in counter of that flight close.
  4. Group Reservation: Reservation for a party of 10 and above can be made through call at (+66) 02 529 9977 on working day. 
    The reservation must be made at least 10 days in advance and the payment can be made through bank transaction. 
    Note that group reservation payment depend on the advance reservation date and under our staffs’ discretion.

Article 4 Tickets and Itinerary

  1. Itinerary: The Itinerary is prima facie evidence of the contract for carriage between passenger and us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us. The Itinerary will send directly through e-mail of passengers.
  2. Transferability: The contract for carriage is only transferable as provided in these Term & Conditions and our Conditions of Contract.
  3. Validity: The Itinerary is only valid for the Passenger named, details and the flight specified.
  4. Identity: We will provide carriage only to the Passenger named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification for Domestic route and passport for International route to confirm traveling. ( Name in Itinerary must be match with Identity Card or Passport)

Article 5 Fares

  1. General: Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Fares include ground transport services between airport and airport or town terminals. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights.
  2. Infants: The fees for infants between eight (8) days old to under the age of two (2) years old (24 months) are provided in the Fee Schedule. We reserve the right to not carry infants less than eight (8) days-old. And we are allowed 1 Infant for 1 adult to sit on an adult’s lap. We are not allowed to bring perambulators and baby seats in the cabin of aircraft.
  3. Government Taxes and Surcharge: Any government taxes and surcharge Imposed on air travel by the Government, relevant authority or the airport operator in respect of your use of any of our services of facilities will be in addition to our fares. Such government taxes and surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government tax, fee or charge as and when they fall due prior to departure. We shall refund airport tax only. We reserve the right to change a fee refund.
  4. Currency: Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.
  5. Accuracy: All fares, prices, flight schedules, routes published, pre-booked products and service are correct at the time of publication and are subject to change at any time without prior notice.
  6. Applicable Fares: Applicable fares are those published by us or on our behalf whether other medium, Fares may exclude airport taxes and other charges unless otherwise specifically stated by us.

Article 6 Booking and Seats

  1. Flight Change: Once a booking has been confirmed and issued, fight changes are subject to the following terms:
    The flight change are allowed, must be made at least 4hours prior to the Original departure time. For the flight change less than four hours are not allowed to be changed. The charges for flight change are provided in the Fee Schedule, subject to the following conditions:
    • If a lower fare is available, the difference is fares will not be refunded to the passenger.
    • If the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the change can be made.
    • The change is not confirmed until we issue you a new Itinerary and/or booking number.
    • Changes on route(s) are not allowed.
    • Has processing fee to charge
  2. Name Change: Once a booking number has been issued, you are not allowed to substitute the passenger named in the confirmed booking with another passenger’s name. But the incorrect name can be changed with our Process Fee.
  3. Payment: Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior check-in and/or disallow you to board the aircraft.
  4. Personal Data :You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing services and facilities, facilitating immigration and entry procedures, billing and auditing, checking payment cards, security, legal purposes, credit card issuance, system testing, maintenance and statistical analysis. 
    For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associated, government agencies, other carriers of the providers of the services mentioned above.
  5. Seating: We do not guarantee to provide any particular seat in the aircraft and you agree to accept any seat that may be allotted or is otherwise made available on the flight. We reserve the right to re-assign seats at any time, including after boarding of the aircraft. This may be necessary for operational, safety, government regulation, and health or security reasons. Passengers are not allowed to move to other seat. Unless specified seat on the ticket.

Article 7 Cancelled and Refund

  1. Airport Taxes (TS) is refundable.
  2. Passenger can refund within 90 Days from travelling date.
  3. TRAVEL INSURANCE is non-refundable.

  4. For refund duplicate Itinerary , details in both itinerary must be exactly match in flight detail , time and date of traveling , Spelling name.

    Otherwise, The airline will process refund follow term and conditions.  

Fraud Transactions

Agree for refund

  1. Transactions are confirmed fraud
    • Both coupon in ticket are unused (full refund)
    • Partially used and booking is still validate (partial refund)
  2. Transactions that are confirmed as double payment
  3. Card unauthorized/dispute, will refund only if confirmed by issuer and card holder

Disagree for refund

  1. Ticket is already USED
  2. Partially used ticket and return ticket for passenger has already expired/purged
  3. Ancillaries (EMD such as travel insurance, meals) are non-refundable for ticket that is already partially used

Article 8 Check-in and Other Requirements of Carriage

  1. Check-in, Deadlines and Conditions: Our check-in counters are open two (2) hours for Domestic flight and three (3) hours for International flight before the scheduled flight departure time. The counters close forty-five (45) minutes before the scheduled flight departure time. ﴾For all flights from China, The counters close 1 hour 30 minutes before the scheduled flight departure time.﴿ In any event, without derogating from the generality of other provisions of these Term & Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you:
    • If you attempt to check in inside forty-five (45) minutes before your scheduled flight departure time.
    • If you attempt to check in inside one hour thirty minutes (1 hour 30 minutes) before your scheduled flight departure time for all flights from China.
    • If you fail to have proper identification to identify yourself to our staff.
    • If you fail to have the proper documents (travel documents that are damaged will not be accepted as proper documents), permits, visa, necessary for travel to a particular place or country.
    • If you have not fully paid any fare or other fees or charges or surcharges due to us.
    • If you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally.
    • If the Government or other authorities prohibits your checking in or boarding the aircraft.
    • If in our judgment, you are not fit to travel due to drunkenness or any obvious adverse medical condition; and/or
    • If in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.
  3. Boarding: You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure. Boarding closes fifteenth (15) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel.
  4. No-show: You must be present at check in on time and be present at the boarding gate not later than the time specified by us at the time of check in. Failing to check in on time and boarding the aircraft on time, the fare you paid will refundable only 10% of your basic fare.
  5. Travel Documents :You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements:
    • Domestic Routes: Adults are required to produce his/her original identity cards or passports for all domestic flights. Children under the age of 12 shall be allowed to board by producing the original birth certificates or identity cards.
    • International Routes: All passengers traveling on international routes must possess valid passports with at least six (6) months’ validity and the applicable valid visas. Such passengers shall possess a return on an onward journey ticket.
  7. Refusal of Entry: You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.
  8. Passenger Responsible for Fines, Detention Costs, Medical Costs etc. :If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, or administering any medical care including paramedic services in cases of emergencies at ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.
  9. Security Inspections: You shall submit to any security or health checks by Government or airport officials or by us.

Article 9 Refusal and Limitation of Carriage

  1. Right to refuse carriage :We may refuse carriage of you or your baggage for reasons of safety or if, in our reasonable discretion, we determine that:
    • Action is necessary for reasons of safety or security.
    • Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over.
    • Your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to cause reasonable fear of harm, to other passengers or to our crew or that that you may pose a hazard or risk to yourself, other persons or to property.
    • You have committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated.
    • You have not observed, or to fail to observe, our instructions.
    • You have refused to submit to a security check.
    • The applicable fare or any charges or taxes payable have not been paid.
    • The payment of your fare is fraudulent.
    • You do not have the proper documents for travel.
    • The booking of our seat has been done fraudulently.
    • The credit card by which you paid for the fare has been reported lost or stolen or counterfeit.
    • The Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained.
    • the Itinerary has been altered by anyone other than us or our authorized agent (in which case we reserve the right to retain such documentation); and/or
    • the person checking in or boarding cannot prove that he is the person named as the passenger on the Itinerary (we reserve the right to retain such Itinerary)
  3. Young Passengers Travelling Alone (YPTA) :
    Under 8 years:
    • We reserve the right to refuse boarding.
    Between 8 years to below 12 years:
    • Accepted and escort by our staff.
    • Accepted on a flight not involving a stopover exceeding 24hours.
    • If stop over exceeds 24 hours, the parents or guardians must confirm that they have arranged for someone to meet and care for the child at the stop over points.
    Between 12 years to below 16 years:
    • Accepted but not escort

    Children below 8 years will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age.

    Passengers who have a medical need to provide a valid medical certificate with dated no later than 7 days from the date of travel:
    When passengers traveling confirm to the registration. To confirm that the passenger is fit to travel. And needed a companion to travel with them. For passenger safety we reserve the right to refuse to accept passengers with symptoms of infectious or contagious disease within our sole discretion. Passengers with specific requirements requiring special assistance. And passengers with symptoms or medical illness. This includes those who may want to manage. Or take medication or Needle onboard Contact Center at least 48 hours before the scheduled flight departure time. To handle this type of assistance is required in advance. 
    The Carrier may require that a Passenger with a disability travels with his or her own Assistant if it is essential for safety or that Passenger is unable to assist in his or her evacuation of the aircraft or is unable to understand safety instructions. 
    The Carrier will carry such a Passenger where arrangements have been made to provide for that Passenger’s special needs. If such a Passenger does not inform the Carrier at the time of booking of his or her special needs, the Carrier will nevertheless use reasonable efforts to ACCOMMODATE that Passenger’s special needs. Passengers with disabilities who have advised the Carrier of any special requirements they may have at the time of booking, and been accepted by the Carrier, shall not subsequently be refused carriage on the basis of such disability or special requirements, but the Carrier’s regulations or government regulations may apply to the transportation of such Passengers. 
    The Carrier will refuse to transport, or will remove at any point, any Passenger whose actions or inactions prove to the Carrier that his or her mental or physical condition is such as to render him incapable of caring for him or herself without assistance, unless he or she is accompanied by an Assistant who will be responsible for caring for him or her en route and, with the care of such an Assistant, he or she will not require unreasonable attention or assistance from the air crew. 
    The Carrier reserves the right to require a medical certificate from medical authorities if travel involves any unusual risk or hazard to the Passenger or to other persons. Passengers with a disability will not be permitted to occupy seats in emergency exit rows or in over-wing emergency exit rows. 
    To comply with health requirements. Requirements of state law or security, the airline will provide seating for passengers who need special assistance, as appropriate. And reserves the right to change or move to a new seat on its sole discretion. 
    The Carrier reserves the right to refuse accepting Passengers who must travel on a stretcher on any flight. 
    The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements. In addition to the regular free baggage allowance, the Carrier will accept such passenger wheelchairs or other disability-assistive devices as priority checked baggage without charge.
  4. Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of her pregnancy and present a prenatal care document at the point of booking of seat and at the check-in counter. Our carriage of pregnant passengers is subject to the following conditions:
    • Pregnancy up to 28 weeks (inclusive): we will carry without a doctor’s certificate subject to the passenger signing a Release and Indemnity Form.
    • Pregnancy 28 weeks to 35 weeks (inclusive): passenger shall produce a doctor’s letter confirming that she is fit to travel and the date the certificate is issued shall not be more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Release and Indemnity Form.
    • Pregnancy 35weeks and above: we will refuse carriage.

Article 10 Baggage

  1. Items Unacceptable as Baggage or to be carried inside Baggage : We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:
    • Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling.
    • Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms & Conditions and Conditions of Contract.
    • Items the carriage of which are prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over.
    • Items which in our reasonable opinion are unsuitable for carriage by reason of his/her weight, shape, size or character.
    • Fragile or perishable items.
    • Live or dead animals.
    • Human or animal remains.
    • Fresh or frozen marine product cannot be carried on baggage or any checked baggage except the cooked food in properly packed and must not be smelly.
    • Firearms and ammunition.
    • Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).
    • Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.
  2. Valuable and Fragile Goods: Passengers are strongly advised not to check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at his/her own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.The passengerwill be required to sign a Limited Release at check-in counter confirmation to consent does not make any claim against the airline.
  3. Right to Search: For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence. We will not be liable for locks damaged due to customs or security inspection at both arrival and departure airports.
  4. Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance. 
    For health and safety reasons the Carrier will not accept any individual item exceeding 32 kg and with combined dimensions of more than 81cm height, 119cm wide and 119cm depth. This weight limit does not apply to mobility equipment.
  5. Checked Baggage Fee :Free Checked-in Baggage Allowance:
    Checked-in Baggage Allowance
      Adult Infant Exceeds Baggage Fee
    Domestic Free 15 kg N/A 400 Baht
    International Free 20 kg N/A 525 Baht
    Checking in baggage which exceeds from Baggage Allowance will be charged on a per kg at the basis check-in counter
    Baby buggies, manual wheelchairs, mobility devices and walking frames are carried free of charge. There is no baggage allowance for infants, although a pram/buggy will be carried free of charge. 
    Sporting Equipment may be carried in the hold of the aircraft with 15 Kg free of charge. If they are checked in as baggage, passengers agree they send for carriage of such items at his/her own risk. The passenger will be required to sign a Limited Release at check-in counter confirmation to consent does not make any claim against the airline. If any Sporting Equipment which exceeds the 15 Kg will be charged on per Kg as Checked baggage fare. 
    The object in the discretion of the airline, such as a pistol which can register for one each. It is not allowed to carry to the cabin, whether the passengers must inform the airline staffs once make a booking and present at the check-in counter of the airline before the scheduled flight departure time one (1) hour. With present the authorization document to carry firearms to staff of the airline. (Domestic Flight)
  6. Unchecked Baggage: Passengers (except infants) are allowed one (1) items of baggage to be carried on board. The items of baggage may be a combination of any two of the following: cabin bag or a laptop bag or a handbag. The cabin bag shall not exceed the dimensions of 40cm X 30cm X 20cm and must not weigh more than 7kg. The cabin bag must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board and passengers are advised to check in such items as Checked Baggage at the Airport Check-in counters in accordance with Article 8.4, failing which, we reserve the right to check in such items as Checked Baggage upon boarding subject to gate baggage fee payable at the boarding gate. Subject to the prevalent applicable local laws and regulations passengers may take liquids on board in his/her hand luggage provided they meet the following restrictions:
    • The liquid is in a container with a maximum volume of 100ml.
    • That all liquid containers meeting the maximum volume of 100ml each can be fitted comfortably into a transparent, re-sealable 1 liter plastic bag.
    • The plastic bag should be presented separately at security. You may be required to dispose of liquids which do not meet the above requirements.
    Fruits: Allowed on board as cabin baggage provided the items are properly packed and sealed and not consumed onboard. Please note that durian, jackfruit and fruits with a pungent smell which are universally banned in aircraft cabin will not be allowed in cabin baggage and checked baggage.
    Hypodermic needles Syringes and Auto-injectors are classified as prohibited items within an aircraft cabin unless passenger requires for medical reasons/ documented proof must be shown. The material must be professionally packed and labeled otherwise is likely to be removed to check-in baggage.
  7. Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available for collection at places of destination. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage is not claimed within one (1) month of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the Passenger at the time the Baggage was checked is entitled to delivery of Baggage. If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage between us.
  8. Firearms and Pistol: This can register for one each and limit for 5 firearms per flight. It is not allowed to carry to the cabin, whether the passengers must inform the airline staff at the check-in counter of the airline with presents the authorization document to carry firearms to staff of the airline. The airline reserves the right to passengers who register at the counter by first come first served.
  9. If You Collect the Wrong Bag: If you pick up the wrong bag or other baggage from the baggage carousel, it is your responsibility immediately to return the bag baggage at your own cost to the baggage claims officer or airport manager at the airport where you collected it, You will also be responsible for the cost of delivery which we will incur to deliver the bag to the rightful owner.

Article 11 Schedules, Cancellations

  1. Schedules: We will use our best performance to avoid delay in carrying you and your baggage to your destination. We will effort to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.
  2. Flight Cancellation or Changes Flight Schedules :At any time after your booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:
    • Bring you at the earliest flight on other scheduled services on which space is available without additional charge.
  4. Sole remedies :Upon the occurrence of any of the events set out in Article 11.2, the options outlined in Article 11.2 is the sole and exclusive remedies available to you and we shall have no further liability to you.

Article 12. Conduct aboard Aircraft

  1. If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of his/her duties, or fail to comply with any instruction of the crew including smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
  2. If a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.
  3. For safety reason, we may forbid or limit operation on board the aircraft of electronic equipment, including, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. But Operation of hearing aids and heart pacemakers is permitted.
  4. Passengers are not allowed to bring food or beverage on board aircraft, unless permitted by Thai Lion Air. Passenger may purchase food and beverage during flight that is provided by the airline.
  5. Passenger are not allowed to smoking in any form including ex. Cigarettes.

Article 13. Liability Limitations

  1. According to Clauses 17 and 18 of the Warsaw Convention, airline companies are liable for any damage that occurs to passengers or his/her belongings during in-flight. However, airline companies will not be held responsible if the damage results from the passenger's own fault or one of his/her temporary servants such as doctors assisting ill passengers on his/her own initiative (Clause 20).
  2. Notice of Baggage Liability Limitations :Liability for loss, delay or damage to baggage including any parts of the baggage such as wheels, feet, straps, pull/telescoping handles, hangar hooks, loose flaps, zippers, pockets or other attached items is limited unless a higher value is declared in advance and additional charges are paid. Liability for domestic travel and liability for international travel vary according to the respective law.

Article 14. Time Limitation on Claims and Actions

  1. Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you found the Damage, and at the latest, within one (1) day of receipt of the Baggage. If you wish to file a claim or an action due to delay of Checked Baggage, you must notify us within twenty-one (21) days from the date that the Baggage has been placed at your disposal. Every such notification must be in writing and posted or delivered to us within the above periods.
  2. Limitation of actions :Any right to damages shall be elide if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

Article 15. Modification and Waiver

  1. None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms and Conditions.

Article 16. Dangerous Goods 

ThaiLion Holidays Terms & Condition

1.0 T & C for PACKAGE BOOKINGS – Flight + Hotel

  1. “Package” means a pre-arranged combination of at least two of the following services, when sold at an inclusive price covering a period of more than 24 hours or an overnight stay: flight, accommodation, transfers, excursions or sightseeing tours – whichever service is provided BY ThaiLion Holidays.
  2. In cases the payment is processed by credit card, the entire amount will be charged when the booking is completed.
  3. For cash payments, purchase of “Package” must be made in full at ThaiLion Air’s counters – Airport Ticketing Offices or City Ticketing Offices. For location of these offices, please refer to our website.
  4. Your contract for a “Package” with us is formed when you have paid for Package and have received an email from us confirming acceptance of your booking. In addition to Conditions of carriage for passengers and baggage, (see Flight section) your contract will also be subject to Conditions of the Package set out below.
  5. After successful payment you will receive a confirmation e-mail with details of your booking, flight ticket numbers and a hotel voucher. Please print out the email and the voucher and ensure the printouts are with you at all times as proof of purchase.
  6. You will have to present the confirmation email/voucher upon check-in at the hotel. If you do not present the confirmation email/voucher, you may be charged again or hotel may refuse to check you in.
  7. The airline tickets are sent to you as electronic tickets i.e. e-tickets. When checking in for your flight, simply provide a valid personal identification.
  8. Please be advised that all components within the package have to be used. In the event you do not show up for your flight or fail to check-in at the hotel without advising us in advance, your “Package” will be treated as cancelled and no refunds will be accorded.

Cancellation & Refund

    • Most hotels practice free cancellation policy but however it is subject to hotel’s cancellation policy. Cancellation is allowed depending on the number of days out from date of arrival. A certain percentage from the room rate or charges based on number of room nights maybe forfeited as a penalty. The above policy is only applicable to the Hotel portion. Airlines cancellation or amendment is governed by the Airlines Terms and Condition.
    • The booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).
  2. You agree that ThaiLion Holidays is not obligated to refund any monies paid to purchase the “Package” in the event that you are not able to completely utilise your “Package” for whatever reasons.
  3. If you wish to make any changes (flight date or timing / hotel rooms) to your “Package”, you must notify ThaiLion Holidays in writing. Changes are not guaranteed. All requests are subject to availability of flights and rooms.
  4. If and when changes to your “Package” is allowed, you agree to bear any additional charges / penalties imposed by the airline and the hotel operators that is applicable at time of changes being made.
  5. No refunds can be made for any unused part of the package or on/after original start date of your trip.
  6. Change fees, penalties and other charges are assessed based on the departure date of your trip, hotel policies, flight booking class and fare rules and the date you initiate the change.
  7. Further to this above “Terms and Conditions” on “Package buys”, your contract is also bound by the following terms on “Hotels Bookings”. They will be applied and will govern the components related to hotel stay / purchase.

2.0 T & C for HOTEL BOOKINGS

  1. The contract arises between you and a hotel when acceptance is made by ThaiLion Holiday (when we have received full payment from you and when you receive a confirmation email from either ThaiLion Holiday or a relevant third party supplier).
  2. Upon acceptance/payment of your booking we will send you a confirmation email . You should print out the confirmation email/voucher and present upon check in at the hotel. You may not be allowed to check in without the confirmation letter/ voucher or may be charged directly if you fail to present the confirmation letter/voucher.
  3. Any cancelation or changes to a booking will depend on that specific hotel’s terms and conditions and are subject to availability. In the event that your request for changes cannot be met, your original booking will be cancelled and replaced with a new booking. You will be subjected to charges, penalties, admin fee – whichever is applicable at time of cancelation or changed.
  4. Cancelation terms and charges will be specified in the confirmation email and prior to payment. Your payment is an explicit agreement/acceptance of these cancellation terms.
  5. In the event you make changes or cancel your booking we reserve the right to charge you any charges imposed by the hotel and an administration fee of RM75 per booking to cover the administration costs.
  6. After confirmation of your hotel, in the event that it becomes unavailable, we will relocate you to another hotel of the same category for accommodation. If you do not accept the alternative accommodation, the booking will be automatically cancelled and the contract becomes null and void. We will then refund any fees directly connected with the booking of that particular hotel only.
  7. Any complains / shortcomings pertaining to your stay at the hotel must be made known to the hotel authorities immediately and not after your stay period. ThaiLion Holidays will not be held liable for any unpleasant experiences during your stay. You will not be entitled to any refund or compensation if complains are directed to ThaiLion Holidays.
  8. We shall not be liable to you due to our inability to fulfil the booking by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, any failure or delay of any transportation, power or communications system or any similar events which are beyond our control or control of hotel or other service supplier.
  9. Hotel star ratings are given on a non-binding impression of the quality of each hotel. These are ratings advised by the hotels themselves and need not necessarily be the official local ratings. Please take note that rating standards can vary between hotels of the same class in different countries, and even in the same country. ThaiLion Holidays will not be held accountable for misrepresentation of hotel ratings.
  10. Images, amenities, facilities and descriptions are provided to give general information about the property. Whilst we endeavour to ensure that property amenities, facilities and descriptions are accurate and current, information obtained from our Travel Suppliers does not necessarily represent the actual. Images of room types do not necessarily represent the bed configuration of the room being purchased.
  11. At time of booking, all special requests like non smoking rooms / adjoining / interconnecting will be made known to the hotel. These are subject to availability. Disabled rooms usually have wheelchair access but do not necessarily include features for the seriously disabled.
  12. Hotels are under renovation from time to time and will take all possible steps to limit disruption to their guests. If you do not wish to stay at a hotel undergoing renovations, you will not be entitled to a refund.
  13. Check in hours for hotels may differ from one to another. Triple and quad rooms may consist twin or double bed or beds plus extra bed, or two double beds. In some hotels, all triple rooms are doubles with an extra bed. Most hotels do not have one full size bed for each guest in their triple or quad rooms. If an extra bed is required, an additional charge may be applied which should be paid directly to the hotel.
  14. Passengers may request separate beds upon reservation, however, separate beds are not guaranteed. Triples and quads are not made up of single beds, they will generally contain two double beds. Most hotels cannot add additional beds to make a triple or quad but rollaway bed may be available for an additional charge.
  15. Bookings cannot be made under a fictitious name/s to hold a space. If you do not book with your actual name, you may be denied check in and you may be asked to rebook with separate charges.
  16. All quoted rates are per stay and include service charges and government taxes.
  17. If child supplement shows as N/A (not allowed or non applicable), bookings should be made for a triple room and will be charged at the full rate for three adults. Child supplements can only be added to the twin or double room rate to obtain the price for a room with two adults and one child. The supplements will apply to children between the ages of 2- 12 years (unless a different age range is specified). Child supplements will not be available if the child’s age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.
  18. Cots/cribs for babies are only suitable for those under 2 years. While cots may show as available at the time of booking, they are subject to availability upon check in. In some hotels no additional bedding is provided for a child where the child is either free or at a reduced price and breakfast may be charged for the child on departure. If a child requires a bed of their own you must request a triple and no child discount will apply.
  19. If a hotel levies an energy surcharge, a resort fee or a local telephone service charge, you are obligated to pay such charges directly to the hotel.
  20. Please note that some cities charge local tax which will payable by you directly to the hotel.
  21. Most hotels require a major credit card to be provided upon check in to cover incidentals. In the absence of credit cards, a cash deposit may be required. Hotels will have the right to deny check in if you do not produce any credit card nor cash for this purpose. All extras incurred by you must be paid directly to the hotel before departure; we will not be liable for your personal hotel charges.

3.0 T & C for TOUR BOOKINGS

  1. “Tour Package” means a pre-arranged services, when sold at an inclusive price covering a period of more than 24 hours or an overnight stay: accommodation, transfers, excursions or sightseeing tours – whichever service is provided BY ThaiLion Holidays.
  2. In cases the payment is processed by credit card, the entire amount will be charged when the booking is completed.
  3. Your contract for a “Tour Package” with us is formed when you have paid for Tour Package and have received an email from us confirming acceptance of your booking.
  4. After successful payment you will receive a confirmation e-mail with details of your booking. Please print out the email and the voucher and ensure the printouts are with you at all times as proof of purchase.
  5. Please be advised that all components within the package have to be used. In the event you do not show up, your “Tour Package” will be treated as cancelled and no refunds will be accorded.
  6. Cancellation & Refund
    • Cancellation is allowed depending on the number of days out from date of arrival.
    • A certain percentage from the tour package charges based on number of days out maybe forfeited as a penalty.
  7. You agree that ThaiLion Holidays is not obligated to refund any monies paid to purchase the “Tour Package” in the event that you are not able to completely utilise your “Tour Package” for whatever reasons.
  8. If you wish to make changes to your “Tour Package”, you must notify ThaiLion Holidays in writing. Changes are not guaranteed.
  9. If and when changes to your “Tour Package” is allowed, you agree to bear any additional charges / penalties imposed by the operators that is applicable at time of changes being made.
  10. No refunds can be made for any unused part of the tour package or on/after original start date of your trip.
  11. Further to this above “Terms and Conditions” on “Tour Package buys”, your contract is also bound by the terms and condition on individual tour package itinerary as specified.